Eligibility for Use.
Consistent with the Federal Children’s Online Privacy Protection Act of 1998, we will not knowingly request personally identifiable information from any child. No one under the age of 18 should submit any personal information to us. If we discover that we have collected personal information from a person under 18, we will delete that information immediately.
What Information we Collect, and How Such Information is Collected.
Personally Identifiable Information. We gather personally identifiable information, such as your name, street address, email address and telephone numbers, only when voluntarily submitted by you. We may request such personal information, or other types of similar information, when you register or create an account with the Website, purchase products from the Website, or otherwise contact us via email, telephone or otherwise. We may also request your payment information, such as your credit card number, the expiration date, and card verification number, or other payment information, when you purchase products online through the Website, so that we (or our service providers) may process payments for the products that you purchase online from us.
Non-Personal Tracking Information. When you visit the Website, we collect certain information by means of technologies such as “cookies.” A “cookie” is a piece of information that is transferred to your hard drive when you visit the Website, which automatically affiliates your browser to our server whenever you interact with the Website. A cookie cannot read data off your hard disk or read cookie files created by other websites. We may use “cookie” technology to improve your online experience. Cookies allow us to recognize you when you return to the Website, and to track and target your interests. We may also collect information using methods such as “refers,” IP addresses, and environment variables. The environment variables we gather include the time, the type of Web browser being used, and the operating system/platform you are using. This information may be used in the aggregated form to monitor Website performance, use of features and traffic patterns, and browser version. We do not extract information about individual users or their computers during this process. We may monitor your use of the Website, and use or disclose any information gathered as part of our evaluation of the service to satisfy any law, regulation or other government request, and to operate the service properly and efficiently.
Advertisements. From time to time we may use various ad-serving companies to serve and place advertisements on the Website. In connection with the process of serving these advertisements, these ad-serving companies may place a cookie in your browser's cookie file and may use information about your visits to this and other websites in order to provide advertisements on the Website and other websites about goods and services that may be of interest to you. By delivering ads on the Website, the ad-server is able to record what ads a user has seen, and what pages the user was viewing when the ads were delivered. This web usage information is combined with other ad delivery information the ad-server has collected from your visits to our Website and other sites not affiliated with us. This non-personally identifiable information is used as part of the ad-serving process for reporting, and to select and direct the ads you see on the Website and other sites not affiliated with us.
How the Information is Used.
Use by Us. We use the information that we collect in order to understand your shopping preferences and product and order history. With this information we can tailor our services and special offerings to provide you with better service and a more complete and customized user experience. We also use the collected information to improve the design of the Website. Information about your preferences is only used to help us understand the products and services that might be attractive to you. We use “web beacons,” which are pixels, transparent GIF files or similar objects, to help manage online advertising. In contrast to cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on web pages. Web beacons and similar technologies help us better manage content on the Website by informing us what content is effective, count users of the Website, monitor how users navigate the Website, count how many e-mails that we send were actually opened or to count how many particular articles or links were actually viewed. With both cookies and other technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address. If you wish to opt-out of the use of such technologies, please turn off cookies in your Internet browser’s preferences.
We receive and store the personally identifiable information that you enter on the Website or that you voluntarily give to us, and we may use that information to contact you from time to time. For example, each time you enter your user id and password, we will access your stored information to make processing and entering your product order faster and easier. Also, when you use your Spa-llywood online account, we keep track of your product preferences in order to contact you regarding special advertisements and offers that seem to fit within your preferences. If you use the Website to purchase a product without setting up a Spa-llywood account, your personal information is used only to process and confirm your transaction, and to send you updates on the status of this transaction. We may also use your personal information to contact you about a purchase when necessary, for example, if an ordered product is out of stock. Sensitive information, such as credit card numbers are encrypted and protected as described in the Security section below.
By voluntarily providing us with your personal information, you agree that this action constitutes a purchase, inquiry and/or application for purposes of telemarketing laws. Regardless of the fact that your telephone and/or cell number may be listed with the Federal Do-Not-Call Registry, or your local State Do-Not-Call list, you expressly consent to receive future information about products and services from us, and in, that regard, you hereby consent to our contacting you pursuant to the business relationship established using the information you provided to us. This means we may contact you by email, phone and/or cell number (including use of automated dialing equipment). We may also send you information or offers from time to time to the postal or email address that we have on file for you and may contact you from time to time to inquire regarding your satisfaction with our products, to verify incomplete orders, to resolve problems or delays with your order, or to otherwise communicate with you concerning your transaction with us.
Vendors. We may from time to time employ other companies and individuals to perform functions on our behalf. Examples might include sending e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links, or processing payments for the products you purchase on the Website. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes.
Other Uses. Spa-llywood may use your personal information to contact you about the products or services on the Website in which you have expressed an interest, for example, if you have contacted customer service or made an inquiry.
Users from Outside the United States.
You can opt-out of receiving communications from us at any time. If we ever send you information by email, we will provide you with a hyperlink or an email address with which you may request to opt-out of receiving future notices. You may also opt-out of receiving future print or online mailings from us by sending an email directly to: cs@Spa-llywood.com.
Access to Your Information.
We have implemented security procedures for the storage and disclosure of the personal information that you provide to us in order to prevent unauthorized access. We use the encryption process Secure Sockets Layers (SSL) to secure the transmission of your order and credit card, or other financial information, over the Internet. Please keep in mind however, that no method of transmission over the Internet, or method of electronic storage, is absolutely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security, and we encourage you to take every precaution to protect your personal information when you are on the Internet. It is important for you to protect against unauthorized access to your online account and to your computer. Be sure to sign off when finished using a shared computer.
How to Contact Us.